Cookhouse The Dine In - Terms & Conditions

  •  Order Responsibility 
                When you place an order directly through our website, we take full responsibility for your order — from food preparation to delivery at your doorstep.
                Orders placed through third-party platforms such as Zomato or Swiggy are delivered by their delivery partners. In such cases, delivery-related responsibility lies with the respective platform. 
  • Pricing & Offers
                We maintain fair and reasonable pricing across all platforms, including Zomato and Swiggy.
                However, direct website orders may receive better value, exclusive offers, or lower platform charges, which may not be available on third-party platforms.
  • Delivery Area & Time
                We deliver only within our defined delivery radius.
                Delivery time shown on the website is an estimated time and may vary due to traffic, weather, or other unforeseen circumstances.
  • Order Issues & Support
                 For direct website orders, if there is any issue related to:
                      •    Food quality
                      •    Packaging
                      •    Missing or incorrect items
                      •    Delivery concerns

            Customers can contact us directly, and we will resolve the issue promptly.
  • Food Images & Descriptions
                 Food images displayed on the website are for representation purposes only. Actual appearance may vary slightly.

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